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COVID-19/Telehealth

At Monarch, we value the safety, physical and mental health of all our clients as well as our staff. Below lists our procedures for services adapted during the COVID-19 pandemic. We are pleased to provide our essential services in person or via Telehealth (online) platforms.

Covid 19 Protocols

IN PERSON SESSIONS:

For in office appointments please know that your safety is our priority. The following safeguards have been implemented for your safety and the safety of our team.

  • Clients with flu-like symptoms or who have been in close contact with someone who has recently tested positive for COVID-19 are required to reschedule/cancel your appointment, or shift to an online option for your appointment.
  • Clients are required to sanitize their hands and allow their temperature to be taken upon entrance.
  • Clients and Counselors are required to wear masks throughout the session. If you forgot yours don’t worry, we are happy to provide one for you. Surgical masks and KN95 masks are preferred. It is encouraged that the mask makes a proper seal around your nose, face and chin for the best protection.
  • Counselors will perform sanitation of common areas in between each appointment.
  • We value the safety as well as the privacy of all our clients and discourage bringing family members that will occupy the waiting areas unless intended to participate in sessions.
  • Waiting inside the building will be for clients only (no more than 5 mins before session time). If you are waiting on your loved one you are welcomed to wait outside in your private vehicle or return for them after their session.
  • In the event there is a restriction on movement as imposed by the Government we will automatically shift all clients to Telehealth (online) platforms.

For in office appointments please know that your safety is our priority. The following safeguards have been implemented for your safety and the safety of our team.

 

HOW WE PROTECT CLIENTS AND STAFF:

  • Apart from masks being worn during sessions, counselors and clients must maintain a 6ft distance.
  • Furniture has been adapted with materials that make it easier to sanitize and stay clean.
  • Online sessions are a possibility over a variety of Telehealth platforms such as Whatsapp Video, FaceTime, Zoom, Google meet and Skype.
  • All our commonly touched surfaces are sanitized regularly between clients and at the beginning and end of every day.
  • We operate by appointment only and we do not accept walk-ins.

 

TO SCHEDULE AN APPOINTMENT:

Please contact us via the contact form on our website, or call 670-6080 between the hours of 8am-5pm. Whatsapp messages are also encouraged if contact is made after hours or where phone calls are not preferred. Someone will get back to you in 24 hours. We also accept email communication via [email protected].